Faqs

Find Answer of Frequently Asked Questions

Are you looking for answer to some of the most frequently asked questions about our services? We will answer all your questions that you may have and share our experience with you. Let’s check your answers below!

Posting An Ad

How do I post an ad?
You can post a free ad at any time by simply clicking the “+ Post Your Ad” button at the top of any page. This will guide you through our simple posting process where you will be able to select a category and location for your ad. Simply provide title, description, and upload up to 20 pictures.

How do I edit my ad?
You can edit your ad by logging in to your account and going to the “My Listing” page. From there, select which ad you want to change and click “Edit”. Similar to the ad posting process, the editing page will allow you to change anything on your ad including the location, title, and description etc. When you are done making changes to your ad, click the “Update” button at the bottom of the page to save your changes.

How do I delete my ad?
You can delete your ad by logging in to your account and going to the “My Listings” page. From there, select which ad you want to remove and click “Delete”. A pop up message will appear asking if you are sure you want to delete the ad. Please be aware that once you delete an ad the action cannot be undone. If you are ready to delete your ad click “Ok”.

How do I add or remove pictures?
You can add or remove pictures by logging in to your account and going to the “My Listings” page. From there, select the ad you want to change and click “Edit”. Scroll down to the Images field where you can manage the pictures for your ad. Click the “Browse Files” button to browse your computer/mobile for pictures to upload. Each ad can have up to 20 pictures. Click and drag to change the order the pictures are shown. And if you need to delete a picture click the red trash button. When you are done making changes to your ad, click the “Update” button at the bottom of the page to save your changes.

Why is my location different than the one I selected?
When you provide your city or when creating your ad, it automatically maps your exact location to the closest location in our system. So, while it shows your location is different than the one you selected, your listing will still show up in the city you posted it in when users search for that location.

How can I make my ad Featured?
Our system shuffles the ads and automatically mark them as featured for a specific period of time.

Do you charge any amount to mark our ads as featured?
We do not charge any amount to mark your ads as featured.

When will my ad expire?
Your ad will expire after 60 days from date of ad posting.

Can I post my ad over the phone?
At this time, we do not offer a service that allows users to place ads over the telephone. But, posting an ad on Selo.Pk is very easy! Simply click the “Post Your Ad” link at the top of any page. This will guide you through our simple posting process.

Who will see my ad?
Selo.Pk is used throughout Pakistan. If you post your ad in a particular city, the ad will be visible to everyone browsing the city level. Your ads will get more visibility if you specify your city during the ad posting process.

How many ads can I post and can I post my ad in multiple cities?
There is no limit to the number of new and unique ads you can post. However, per our policy we ask that you please do not post the same ad more than once and do not post the same ad in more than one city or category. Duplicate ads may be removed without warning.

Can I put a link in my ad?
Yes, you can post a link in your ad. But please make sure the link you put is safe/secure.

Is it free to post ads?
Yes. Selo.Pk is 100% free. You can post unlimited ads, browse ads, and respond to ads all for free. There are no fees or commissions. You are welcome to post an ad for free at any time.

Do I need an account?
Yes. You need an account to post ads. But you can browse ads, or respond to ads without creating an account.

How do I find my ad once it has been posted?
To locate your ad, click on the category or city that you chose while posting your ad. You can also find your ad by using the search bar and searching for your ad title. (It may take up to 24 hours for your ad to appear in search results.)

How can I tell how many people have viewed my ad?
Your Ad information can be found on the “My Listings” page. Here you will see all your posted ads along with the number of ad views.

Can I post affiliate links in my ad?
We do not allow ads that constitute or contain “affiliate marketing,” “link referral code,” “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or unsolicited commercial advertisement; or that include links to commercial services or web sites; or that constitute or contain any form of advertising or solicitation. We apologize for any inconvenience.

I have not received my confirmation email or I no longer have it. How do I make changes to my ad or account?
If you have not received your confirmation email yet, we recommend checking your junk/spam mail folder. If you do not receive the email or have deleted it, we recommend that you click “Forgot Password” on login page and enter your email address. Once you have created a password for your account, you can log in any time to post, edit or delete your ads.

I am having trouble uploading my pictures, am I doing something wrong?
If your images are very large, they may take extra time to upload, especially if your internet connection is a bit slower than others. We recommend that you try making your images smaller by using photo editing software on your computer. You can also try adjusting the settings on your camera so that pictures are saved at a more reasonable size, like 1024×768.

Searching Ads

I keep getting search results that are not close to what I am searching for. Am I doing something wrong?
The way our search works, is you can set your location and then search for a specific type of job, car, item, etc. Our system will then supply results that match your specifications exactly, and then it will show similar or nearby results. When we do not have a lot of ads that match your criteria, you will start to see ads that may be farther away than what you are looking for.

I received a confirmation email that my ad was received, but I can’t find it in the listings. Where is it?
When an ad is received, it will always go through a manual review process. This will cause a delay of up to 24-36 hours before you can find your ad in our listings. After the review process, your ad will be posted to our live listings.

Managing Your Account

How do I register or create an account?
Simply click on the account icon on top right corner of any page. It will lead you to account registration page. From there, you can create your account in few easy steps.

How do I log in to my account?
To log in to your account click on the avatar on top right corner of any page. It will lead you to the login page. Enter your email address and the password you created. If you do not remember your password of your account, click the “Forgot Password” link to have an email sent to you with either a copy of your password or instructions on how to create new one.

How do I change my password?
To change your password, simply log in and go to the “Account Details” page. On this page you have an option to change your account password. Enter in a new password. Click the “Update Account” button at the bottom of the page when you are done making changes. The next time you log in you will need to use your new password. Please remember that passwords are case sensitive.

What do I do if I can’t remember my password?
If you cannot remember your password, simply go to login page by clicking the avatar at top right corner of any page. On the page that follows, simply click on “Forgot Your Password” link and enter your email on the page that follows an click “Reset Password”. Password reset link will be sent to your e-mail address.

How do I change my email address?
To change your email address on your account, simply log in to your account page. Next, go to “Account details” section. On the page that follows, erase your current email address and enter your new email address. Click the “Update Account” button at the bottom of the page when you are done making changes. The next time you log in you will need to use your new email address.

Is my phone number visible to everyone?
Yes. Your phone number will be visible to everyone so the people could contact you by SMS/call.

Can I hide my phone number?
No. You can not hide your phone number. Showing your number will be more convenient for people to contact you quickly regarding your ads.

How do I change my phone number?
Due to some security reasons, our system does not allow to change your verified phone number.

I have lost access to my phone number. What should I do?
If you have lost your phone or you have changed your number, you have to make a new account on Selo.Pk with your new phone number.

I have some active ads but my phone number is not accessible, What should I do?
If you have some active ads on Selo.Pk and have lost access to your phone, simple follow these 2 steps.
1. Make a new account with your new number.
2. Write us an e-mail (info@selo.pk) to replace your number on your existing ads.

How do I delete my account?
You do not have any option to delete your account by yourself. For this, you have to send us an email with necessary account details. Our email for account deletion is (info@selo.pk)

How do I edit account information/settings?
To edit the details of your profile, log in to your account and go to the “Account details” page. From there, scroll down to your settings. Simply edit the information you wish to change and click “Update Account” when you are done.

I’m trying to log in but it says it doesn’t recognize my email. Why?
Be sure when you are trying to log in that you do not have any typos. The email section is not case-sensitive, but the password is. If you are sure you did not have any typos, be sure that you are using the correct email address.
If nothing above seems to work, it is possible that you are confused with a different but likely similar classified advertising website. We might suggest checking your email for any ad confirmation email to confirm the website you posted your ad on.

How do I log out?
Click on the avatar at top right corner of any page. Under “My Account” section you will find the button of “Logout”.

Scams

How do I stay safe using Selo.Pk?
We encourage our users to only deal with people that are local and that you can meet in person. Never wire funds and never give out personal information (i.e. social security number, bank account number). For more tips please see our “Safety Tips” page.

How do I report scams or bad ads?
To report a scam or an ad you feel may be fraudulent, click the “Report Abuse” link on the ad page. Enter your complain about that ad and click submit button. This will send notification to our support staff to investigate the ad further.

General Inquiries

Do you also have a newspaper?
Selo.Pk is not affiliated with any newspaper or other printed publication, so any ads you submit will only be published in our online listings.

Can I contact people who have looked at my ad?
Unfortunately, we have no way of identifying the people who have looked at your ad. However, people may decide to call or text you on the phone.

How do I place a sponsored ad?
We do not currently offer special placement for ads on our listings page or sponsored ads opportunities to our users at this time.

How can I contact you on the phone?
At this time we do not have a telephone support line. You can contact us by e-mail (info@selo.pk). We apologize for any inconvenience.

If your question is not answered above, please send us an e-mail about your inquiry (info@selo.pk)